Platform Hosting and Data Management

My website is now hosted on HighLevel, a comprehensive platform that offers me enhanced online services and sales capabilities. HighLevel enables me to offer my products and manage transactions effectively. Your data, including personal and transactional information, is securely stored on HighLevel's servers, which are protected by robust security measures. HighLevel adheres to high standards of data protection and privacy, ensuring your information is handled securely throughout your purchasing process.

Collection and Use of Analytical Data

To continuously improve your experience on my site, I collect anonymous analytical data, such as visitor numbers, new versus returning visitors, general location data, session durations, and referral sources. This data helps me to evaluate the effectiveness of my marketing strategies and identify areas for improvement. Rest assured, this analytical data is collected in a way that maintains your anonymity; I see only aggregated metrics rather than any personally identifiable information.

Personal Data Collection for Order Processing

When you place an order—whether through my website, social media, or in person—I collect necessary personal data to process your order. This includes your name, address (for shipping purposes), and email address. I utilise specialised software to manage my product recipes, inventory, and orders, ensuring efficient and accurate handling of your purchases.

Data Retention and Your Rights

I respect your privacy and provide you with the option to have your personal data erased upon request. Your information is retained for one calendar month post-purchase before being anonymised in my records. This retention policy supports my ability to recall or replace products if necessary and facilitates efficient service for repeat orders. However, your right to privacy is paramount, and I commit to anonymising or deleting your data upon request.

Shipping Information Security

For shipping purposes, I use the Royal Mail Click & Drop service, requiring me to input your name and address to generate postage labels. Although data deletion post-delivery is not within my direct control, I am assured of the security measures in place to protect your information within the Royal Mail system.

Your Privacy Choices and Concerns

Should you have any concerns about the privacy of your data or wish to opt-out of data collection where possible, please reach out to me. I am committed to respecting your privacy preferences and will do my utmost to accommodate your requests.

I take the privacy and security of your information seriously. Here’s how I handle the data you entrust to me:

Storage of Information

I securely store your information in the online spaces mentioned previously and in my soapmaker software, which is diligently kept on my desktop. My desktop is safeguarded with a password, known only to me, ensuring that your details remain confidential. To keep track of orders efficiently, I print a draft copy of your invoice. This draft enables me to monitor payment statuses, invoice dispatches, delivery methods (postal or hand delivery), and the inclusion of extras or samples. It aids me in providing a personalised service, especially for repeat customers by ensuring variety in the samples you receive.

For record-keeping and future reference, I plan to retain these printed invoices for five years before securely shredding them. If you prefer not to have your information stored in this manner, please send me a message, and I will shred your paper invoice one calendar month after your purchase.

Security Measures

During the pandemic, the only visitors to my home are my parents, who assist with childcare. While they have no reason to access any invoices, I'm planning to enhance security by storing these documents in a locked box. This measure is to ensure that your information is not just safe but also feels secure with me.

Sharing of Information

The only time I share your information is with the Royal Mail online service or another appropriate mail carrier to facilitate the delivery of your order. I stand firm in my commitment to never sell your information.

Your trust is important to me, and I strive to manage your data with the utmost care and respect.

I value your privacy and transparency in how I use the information you entrust to me. Here’s precisely how I utilise your data:

Order-Related Communications: I may reach out to you to discuss unpaid orders, address any issues with your orders, confirm dispatch, or alert you to any concerns regarding a batch of products you’ve purchased.

Marketing Communications: With your explicit consent, I will send you newsletters and marketing communications via email, SMS, or voicemail messages. These communications are designed to keep you informed about exciting updates, offers, and news related to my products.

Email Newsletters: Signing up for my email newsletters/campaigns is entirely voluntary. You will be included in the mailing list only if you opt-in through the sign-up form provided on my website, during the checkout process or via other opt-in opportunities via ads, social media, or craft fairs/events. You are free to unsubscribe at any time.

SMS and Voicemail Campaigns: Similarly, opting into SMS and voicemail campaigns happens when you provide your phone number, implying your consent to receive communications regarding special offers, product launches, and key updates directly to your mobile device. A clear disclaimer during sign-up ensures you're fully informed about the nature of these communications. Should you decide at any point that you no longer wish to receive them, detailed instructions for opting out will be provided, guaranteeing your control over the types of communications you receive from me.

Opting Out: You have complete control over your communication preferences. For emails, you will find an "unsubscribe" link in every email that allows you to opt-out easily. To withdraw from SMS and voicemail communications, instructions will be provided in each message on how to opt-out or you can directly inform me of your preference to stop receiving these communications.

Security and Privacy of Your Information: Your contact details are stored securely and are accessed only when necessary for the purposes mentioned above. I am committed to protecting your information from unauthorised access or disclosure.

Limited Use of Information: Rest assured, your information will not be used for any purposes beyond those outlined here without obtaining additional consent from you. Your trust is invaluable to me, and I aim to use your information responsibly and in alignment with your expectations.

By engaging with my website and services, you are acknowledging and agreeing to the practices described in this privacy policy. I am excited to offer you a personalised and secure experience with my brand.

At Purple Pamper Products, hosted on HighLevel, I’m deeply committed to your privacy and believe in being completely transparent about the use of cookies on my platform. This part of my Privacy Policy offers you detailed insights into how I employ cookies and similar technologies.

What Are Cookies?

Cookies are small text files that are stored on your device (be it a computer, tablet, or mobile) when you visit certain websites. They’re essential for making websites function efficiently and provide crucial information to us website owners.

How I Use Cookies

I utilise cookies and similar technologies for a variety of reasons, all aimed at enhancing your experience on my platform:

Boosting Platform Functionality and Personalisation: Cookies aid in providing, personalising, and improving your interaction with my platform. They help me remember your preferences, verify who you are, and ensure your access is secure among other things.

Analysing Platform Performance: I rely on cookies to collect aggregated data on how my site is used and how it’s performing. This information is invaluable for spotting trends, understanding what you need as a user, and making decisions about new features or optimisations.

Customer Support and Updates: Cookies are crucial for delivering updates, maintaining the functionality of my platform, and offering support. They give me insights into how you use my platform, which is essential for diagnosing any issues and providing you with timely help.

Marketing and Personalisation: I might use cookies to customise advertising to your interests and to keep tabs on how effective my marketing efforts are. This is all in the pursuit of giving you a more personalised online experience.

Your Choices and Controls

Your privacy is important, and I respect your right to control your cookie preferences. You’re free to accept or decline cookies. Most web browsers accept cookies automatically, but you can usually change your browser's setting to decline cookies if that's what you prefer. Just remember, disabling cookies might limit your ability to fully experience all that my website has to offer.

For an in-depth look at the cookies I use and their purposes, please check out HighLevel's Cookies Policy.

Consent

By using my platform, you’re agreeing to my use of cookies as outlined in this Cookie Policy. If you’ve got any questions or need more info about my cookie practices, please don’t hesitate to get in touch

I may update this privacy policy from time to time. The most current version will always be posted on my website. I will notify you of significant changes by placing a prominent notice on my site or by sending you a direct communication.

What Information Do I Collect and Why?

Collected Information:

In my "Pamper Points" loyalty program, I cherish your participation and trust. Here’s the scoop on what I collect:

Personal Information: Your name and email address kickstart your loyalty journey, setting up your account to keep track of all the pampering you accumulate.

Purchase History: I keep an eye on your purchases to rightfully reward you with loyalty points that reflect your support and spending.

How It’s Collected:

Signing Up: The moment you decide to join the "Pamper Points" extravaganza, you share your name and email, breathing life into your loyalty account.

Shopping: Each purchase you make is a step closer to rewards, as I automatically log your buys to ensure every penny counts towards your loyalty points.

Purpose of Collection:

Rewards Galore: Your purchases help me sprinkle your account with loyalty points, paving the way for exciting rewards.

Chit-Chat: Expect emails from me updating you on your points balance, program news, and exclusive offers crafted just for my loyalty members.

Storing and Sharing Your Info:

Safekeeping Your Data:

Your "Pamper Points" data is snugly stored within my loyalty program’s database, shielded by top-notch security measures and the sturdy digital fortress of HighLevel. Rest assured, your information is as secure as a treasure chest, guarded by the latest in data protection.

Sharing (But Not Oversharing):

Your trust is my priority. Thus, I don’t trade your data with third parties for marketing. Only select service providers, sworn to secrecy and committed to our loyalty cause, may access relevant data to help run the program smoothly.

Utilising Your Information:

For Your Benefit:

Point Allocation: I use your shopping history to shower you with points, bringing rewards within reach.

Direct Line: Your inbox might light up with updates on your points, program perks, and loyalty-exclusive delights.

Elevating the Experience: I’m always on the lookout to enhance the "Pamper Points" program, analysing data to enrich our loyalty journey together.

Your Rights:

Remember, you’re in control. Want to peek at, tweak, or delete your data within the "Pamper Points" program? Just say the word. Any privacy concerns or queries, drop me a line at [email protected], and I’ll be at your service.

1. Acceptance of Terms

By diving into the Purple Pamper Products quiz and sharing your email address and name, you're agreeing to stick by these Terms and Conditions. It's a bit like entering my pampering parlour – you need to know what to expect!

2. How I Use Your Personal Data

Just like I carefully select the ingredients for my products, I carefully handle your personal data. Participating in the quiz means you're okay with me processing your data as detailed in my Privacy Policy. It's all in the name of giving you a tailored pampering experience.

3. Deciphering Your Quiz Results

Think of the quiz results as your personal pampering guide, crafted from your answers. While I love playing matchmaker, I can't promise a perfect fit every time. Consider the recommendations as a starting point for your pampering journey with me.

4. Joining My Email List

By sharing your email, you're opting into a world of exclusive pampering content from Purple Pamper Products. Don't worry, though – if you ever want to leave, unsubscribing is as easy as clicking a link in any email I send. No hard feelings!

5. A Note on Accuracy

I aim to give you recommendations that tickle your fancy, but it's a bit like mixing the perfect fragrance – the outcome relies on what you tell me. If your quiz answers are a tad off, your product suggestions might be too. But that's the beauty of exploration – you might discover a new favourite!

6. Evolving Terms

Just as beauty trends change, so may these Terms and Conditions. I'll keep the updated version on my website, so you're always in the know.

7. Let's Chat

Ready to find out what Purple Pamper Products has in store for you? Take the quiz and embrace the surprises! For any puzzles or queries about the quiz or these terms, reach out at [email protected] – I'm here to help.

What rights do you have over your data?

You have the right to request access to the personal information I hold about you, correct any inaccuracies, and in certain circumstances, request the deletion of your data. If you wish to exercise these rights, please contact me directly. I'm committed to responding to your requests promptly and transparently.

How long do I keep your information?

I retain your personal data only for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which I process your personal data, and whether I can achieve those purposes through other means.

What about the privacy of children?

My services are not directed towards children under the age of 16, and I do not knowingly collect personal information from children. If you are a parent or guardian and believe I have collected information from your child, please contact me so I can take steps to remove that information promptly.

How is your data protected?

I take the security of your data seriously. I implement appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. My security practices are regularly reviewed and enhanced as necessary.

What about links to other websites?

My website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy policy of every website you visit.

How can you lodge a complaint or contact me?

If you have any questions, concerns, or complaints about your privacy and the way I handle your data, please contact me at [email protected]. I aim to resolve any complaints about my collection or use of your personal data amicably and in a timely manner.